James L. Michalowicz is the Senior Manager – Legal Operations Business Performance for TE Connectivity based in Berwyn, PA. He serves as the law department’s leader for the company’s TE Operating Advantage and Extraordinary Customer Experience programs. His responsibilities include all aspects of legal operations management along with litigation management, eDiscovery and information governance. He is known as an industry leader in developing outside counsel and alternative legal service provider (ALSP) networks, designing value-based fee arrangements, instituting dynamic performance metrics and tracking scorecards, applying Six Sigma and Lean to drive efficiency and implementing AI to accelerate the delivery of services to customers. Mr. Michalowicz has worked 20 years in-house serving in various law department operation leadership roles at DuPont and Tyco International. He is a charter member of the Sedona Conference Working Group One, Georgetown Advanced eDiscovery Institute and Legal AI Efficacy advisory boards. Additionally, Mr. Michalowicz is a Six Sigma Black Belt and certified Lean practitioner.