Baretz+Brunelle’s NewLaw Practice Group released the first comprehensive research report on captive ALSPs. In it, we reported that 35 Am Law 100 law firms are also running ALSPs in order to beat the competition and protect their "Home Court Advantage."
Some big questions remained: What do corporate clients think of this trend? What is their experience with captives? Do they want to be approached by firms who have launched them? And if so, how?
B+B partners Brad Blickstein and Bea Seravello answered these questions with guest, Jim Michalowicz, senior manager of legal operations business performance at TE Connectivity in this 30-minute webinar.
James L. Michalowicz is the Senior Manager – Legal Operations Business Performance for TE Connectivity based in Berwyn, PA. He serves as the law department’s leader for the company’s TE Operating Advantage and Extraordinary Customer Experience programs. His responsibilities include all aspects of legal operations management along with litigation management, eDiscovery and information governance. He is known as an industry leader in developing outside counsel and alternative legal service provider (ALSP) networks, designing value-based fee arrangements, instituting dynamic performance metrics and tracking scorecards, applying Six Sigma and Lean to drive efficiency and implementing AI to accelerate the delivery of services to customers. Mr. Michalowicz has worked 20 years in-house serving in various law department operation leadership roles at DuPont and Tyco International. He is a charter member of the Sedona Conference Working Group One, Georgetown Advanced eDiscovery Institute and Legal AI Efficacy advisory boards. Additionally, Mr. Michalowicz is a Six Sigma Black Belt and certified Lean practitioner.